Terms of Service

Last updated: 15th January 2026

Acceptance of Terms

These Terms of Service ("Terms") govern your use of the cybernovae website and analytics services provided by cybernovae Ltd, a company incorporated in Cyprus with registration number HE142536 ("cybernovae", "we", "our", or "us"). By accessing our website, using our services, or entering into an agreement with cybernovae, you ("you", "your", or "Client") agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our website or services. These Terms apply to all users of our website and clients of our analytics services, including educational institutions, administrators, and individual users.

Description of Services

cybernovae provides student behaviour analytics services for online education platforms. Our services include but are not limited to:

• Student engagement tracking and analysis
• Learning outcome prediction and analytics
• Behavioural pattern analysis
• Real-time analytics dashboards
• Custom analytics solutions for educational institutions
• Data integration and management services
• Consulting and support services related to educational analytics

Specific service details, features, and limitations are outlined in individual service agreements or quotations provided to clients.

User Obligations

By using our services, you agree to:

• Provide accurate and complete information when registering for our services
• Maintain the confidentiality of your account credentials and be responsible for all activities under your account
• Use our services only for lawful purposes and in accordance with these Terms
• Comply with all applicable data protection laws, including GDPR, when providing student data
• Ensure you have appropriate consent and legal basis for sharing student data with cybernovae
• Not attempt to gain unauthorised access to our systems or interfere with our services
• Not use our services to transmit harmful, offensive, or illegal content
• Notify us immediately of any suspected security breach or unauthorised use of your account

Data Provision Responsibilities

As a client, you are responsible for ensuring that any student data or personal information provided to cybernovae is collected and shared in compliance with applicable privacy laws. You warrant that you have the necessary legal basis and, where required, consent to share such data with cybernovae for the purposes of our analytics services.

Intellectual Property

All intellectual property rights in our website, services, analytics platform, algorithms, reports, and related materials remain the exclusive property of cybernovae or our licensors. This includes but is not limited to:

• Software code, algorithms, and analytical models
• Website content, design, and user interface
• Trademarks, logos, and brand elements
• Documentation, reports, and analytical methodologies
• Databases and data structures

Client Data and Reports

While cybernovae retains ownership of our analytics platform and methodologies, you retain ownership of your original data. Analytics reports and insights generated from your data are provided to you under licence for your internal use. You may not redistribute, resell, or share these reports with third parties without our written consent.

Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to use our services and access our platform solely for your internal business purposes and in accordance with these Terms and your service agreement.

Data Protection and Privacy

cybernovae is committed to protecting the privacy and security of all data processed through our services. Our data processing practices are governed by our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

When providing analytics services, cybernovae acts as a data processor on behalf of educational institution clients, who remain the data controllers. We process student data solely for the purposes of providing our analytics services and in accordance with our client agreements and data processing addenda.

Service Availability and Performance

While we strive to provide reliable and continuous access to our services, we do not guarantee uninterrupted availability. Our services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We aim to provide advance notice of planned maintenance whenever possible. In the event of service disruptions, we will work to restore services as quickly as reasonably possible.

Payment Terms

Payment terms for our services are specified in individual client agreements or invoices. Unless otherwise agreed:

• Payments are due within 30 days of invoice date
• All fees are exclusive of applicable taxes
• Late payments may incur interest charges
• We reserve the right to suspend services for overdue accounts

Limitation of Liability

To the maximum extent permitted by law, cybernovae's liability for any claims arising from or related to our services is limited as follows:

Exclusion of Certain Damages

cybernovae shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Limitation of Direct Damages

Our total liability for direct damages shall not exceed the amount paid by you to cybernovae in the twelve (12) months preceding the event giving rise to the claim, or €10,000, whichever is lower.

Exceptions

The above limitations do not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breaches of data protection obligations
• Other liabilities that cannot be excluded by law

Indemnification

You agree to indemnify and hold cybernovae harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms or applicable laws
• Your unauthorised use of our services
• Claims that your data or use of our services violates third-party rights
• Your failure to comply with data protection laws when providing student data

Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Cyprus.

For clients located in other EU member states, nothing in this clause shall deprive you of the protection afforded by provisions of applicable consumer protection laws that cannot be derogated from by agreement.

Dispute Resolution

We encourage clients to contact us directly to resolve any disputes or concerns. If a dispute cannot be resolved through direct communication, we are open to alternative dispute resolution methods, including mediation, before pursuing litigation.

Termination

These Terms remain in effect until terminated by either party. Termination may occur under the following circumstances:

Termination by You

You may terminate your use of our services at any time by providing written notice in accordance with your service agreement. Upon termination, you remain responsible for any outstanding fees and must cease using our services.

Termination by cybernovae

We may terminate or suspend your access to our services immediately if:

• You breach these Terms or your service agreement
• Your account becomes overdue beyond agreed payment terms
• We reasonably believe your use of our services violates applicable laws
• Continuation of services would pose security or legal risks

Effect of Termination

Upon termination:

• Your right to access and use our services immediately ceases
• We will provide you with your data in a standard format upon request
• We may delete your data from our systems in accordance with our data retention policy
• Provisions regarding intellectual property, limitation of liability, and governing law survive termination

Modifications to Terms

cybernovae reserves the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting updated Terms on our website
• Sending email notification to registered users
• Providing notice through our analytics platform

Continued use of our services after the effective date of modified Terms constitutes acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of our services.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and cybernovae regarding the use of our services and supersede all prior agreements and understandings.

Contact Information

If you have questions about these Terms or need to contact us regarding legal matters, please reach out to: